Terms and Conditions

1. Information about us

This website is operated by Hard-wear. and the goods you purchase will be supplied by Hard-wear ("we"). Hard-wear is located at Westerstraat 64, 1601AL in Enkhuizen, the Netherlands.

Registration number Dutch Chamber of Commerce: 37129798 VAT number: NL071125693B01

You can contact us by email at store@multigroove.com,

2. Your personal information

We will use your personal information in accordance with our privacy statement

3. Order

You can place an order for goods offered for sale on this website by following the on-screen instructions after clicking on the product you wish to purchase. You will have the opportunity to check and correct any input errors in your order up to the point where you place your order by clicking on the "Place Order" button. By clicking on the "Place order" button your order has been placed.

We will confirm receipt of your order by sending an automatically generated email accepting your order. The agreement is concluded with this email.

The contract relates only to those specific goods identified in our confirmation email of our acceptance of your order. Please read and check this information in this email to ensure it is correct.

If the details in the confirmation email are not correct, or if you are not satisfied with the details in the email, please contact us at contact@hard-wear.nl.

The contractual language is Dutch.

Where we accept your order, we have a legal obligation to supply goods in accordance with these terms.

4. Prices and shipping costs

Information on this website regarding prices is subject to change by us without notice. The prices displayed at the time of ordering are the applicable prices.

Occasionally an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods (based on this incorrect price) or not supply them at all. We will (at our option) either cancel your order and refund the price or we will make reasonable efforts to contact you and ask whether you wish to proceed with the order (based on the correct price). If we are unable to contact you or you do not wish to proceed with the order (based on the correct price), we will cancel your order and refund the price you have already paid. Where the correct price of the goods is less than our stated price, we may (at our discretion) proceed with your order and charge the lower amount upon dispatch.

Unless otherwise stated, all prices include VAT (if applicable) but exclude shipping costs.

These will be notified to you separately before you place your order and will be confirmed to you by email.

5. Availability and delivery

Information on this website regarding availability is subject to change by us without notice. We cannot guarantee the permanent or continuous availability of all products on this site. All orders are always subject to current availability.

We deliver in the European Union and some countries beyond. We will deliver the goods you order to the address you provide us for delivery at the time you place your order on this site.

Delivery will be made based on the information on the product pages after your order has been accepted.

We will make reasonable efforts to deliver the goods by any date agreed by us, or if no date is stated, within 30 days of the day on which we accept your order. In the event of unforeseen circumstances beyond our reasonable control (e.g. adverse weather conditions, unpredictable delays due to traffic jams, roadworks, diversions or mechanical failures, in any case to the extent beyond our reasonable control) we may not be able to deliver the goods within to deliver these times and we will not be liable for any delay or failure to deliver the goods if the delay is caused in whole or in part by such circumstances. In the event that a delivery does not take place, we will agree an alternative delivery date with you.

We are also not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company regarding the goods that could not be delivered due to your unavailability.

6. Right of withdrawal

You have the right to withdraw from the agreement within 14 days without giving reasons.

The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us Multigroove (Westerstraat 64 1601AL Enkhuizen - Netherlands, Store@multigroove.com) of your decision by means of an unequivocal statement (e.g. in writing by post, fax or e-mail). You can use the attached model withdrawal form for this purpose, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you revoke the agreement, you will receive all payments you have made up to that time, including delivery costs (with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) without delay and in any case, back from us no later than 14 days after we have been informed of your decision to withdraw from the agreement. We will refund you using the same payment method as you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged any fees for such reimbursement.

You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you communicate your decision to withdraw from the contract to us. You are on time if you return the goods before the period of 14 days has expired.

The direct costs of returning the goods are at your expense.

You are only liable for any diminished value of the goods resulting from use of the goods that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Excluded from the right of withdrawal is a consumer purchase that concerns the delivery of:
- products manufactured according to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
- products that spoil quickly or have a limited shelf life;
- products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
- products that are irrevocably mixed with other items after delivery due to their nature;
- audio and video recordings and computer software of which the seal has been broken after delivery;
- newspapers, periodicals or magazines, with the exception of an agreement for the regular delivery of such publications (a subscription);

7. Warranty

Without limiting your right of withdrawal under Article 7, you can return the product to us, e.g. if the product is not the product ordered, is damaged or defective or if the quantity is incorrectly delivered.

If goods are delivered with visible transport damage, you must immediately report this damage to the delivery person, if possible, and contact us as soon as possible. If you do not complain or contact us, this will not affect your statutory rights and their enforcement, in particular your statutory warranty rights. But you will then help us to assert our own rights against the freight forwarder or transport insurance.

Once we have confirmed the defect or other problem, we will:

- Provide a full refund for any product that is not the product ordered
- Provide a full refund for damaged or defective goods within a reasonable time of sale or
- At your option, repair or replace the goods at our expense (including the cost of postage) unless this is not possible or disproportionately expensive. In this case, you will receive a refund of the amount already paid for these goods.

We will keep you informed about the refund within a reasonable time. We will usually process the refund request as soon as possible and in any case no later than 30 days from the email confirmation of the refund for damaged or defective products.

8. Ownership

Purchased products remain our property until they have been paid in full. Once the goods have been delivered to you or a third party designated by you, you bear the risk and are liable accordingly.

9. Liability

Unless expressly agreed otherwise below, the legal regulations regarding liability for defects apply.

The above limitations and shortened periods do not apply to claims based on damage caused by ourselves, our legal representatives or agents

- in case of damage to body. life or health
- in case of intentional or grossly negligent breach of duty and in case of bad faith
- in the event of a violation of essential obligations under the agreement, the fulfillment of which is indispensable for the proper execution of the agreement and the fulfillment of which the other party to the agreement may normally rely on (cardinal obligations)
- in the context of a given guarantee, to the extent agreed

10. General

If a provision of these General Terms and Conditions is invalid or inadmissible, this will not limit the operation of the other provisions.

We may change or otherwise edit these Terms and Conditions over time without prior notice. Please check our website regularly to see which General Terms and Conditions currently apply.

11. Governing Law

Dutch law is applied to these conditions. Any agreement for the purchase of goods through this website and any disputes arising in connection therewith are also governed by Dutch law.

12. Online Dispute Resolution

The European Commission offers a platform for online dispute resolution, which you can find here http://ec.europa.eu/consumers/odr/ . Consumers have the option to use this platform for dispute resolution.