Exchanges and returns

14 days reflection period

  1. All ordered products have a cooling-off period of 14 days.
  2. After cancellation, you still have 14 days to return the products.
  3. Returns are at your own expense.
  4. If you choose to return, you will receive the full purchase amount back from us within 8 days after your cancellation notification in the same way you paid. We may wait with reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first.
  5. All products come with a full manufacturer's warranty.

Personalized products

We can personalize some products. Unfortunately, it is not possible to return personalized items.

Return step-by-step plan

  1. Print it withdrawal form out.
  2. Complete the form completely.
  3. Cut out our address.
  4. Stick our address on the box.
  5. Place the form in the box.
  6. Send the package via a post office.
  7. Always ask the post office for a Track & Trace code and keep it safe.

* In the case of a refund, you will receive the purchase amount back into your account within 14 working days. The 14 working days start as soon as we receive the package.

Model withdrawal form

Download the withdrawal form.